FAQs

1. What are Glowy Squishy Lamps?

Our Glowy Squishy Lamps are adorable, soft-touch lamps shaped like cute animals and creatures. They provide a warm, soothing glow with adjustable brightness levels, making them perfect as nightlights, desk lamps, or decorative lights. Plus, they’re made with skin-friendly, squishy material!

2. How do the lamps work?

Each lamp has 3 brightness settings that can be adjusted with a simple tap. They also feature a 30-minute off-timer, which automatically turns off the light to save battery after you fall asleep or leave the room.

3. Are the lamps safe for children?

Yes! Our lamps are made from soft, skin-friendly silicone that’s safe for all ages. They’re perfect for kids' rooms as comforting nightlights or cute decor.

4. How long does the battery last?

The battery life depends on the brightness setting you use. On average, you can expect several hours of light before needing to recharge. 

5. How do I charge the lamps?

Each lamp comes with a USB/TYPE C charging cable. Simply plug it in to recharge, and your lamp will be glowing again in no time!

6. Can I clean the lamp?

Yes, the lamps can be gently wiped down with a soft, damp cloth. Avoid using harsh chemicals or submerging the lamp in water.  

 

7. Do you ship internationally?

Yes, we ship worldwide! Shipping times and costs may vary based on your location. Check our Shipping Policy for more details.

8.When will my order be processed? 

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

9. How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.  

10. Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 11. What payment methods do you accept?

 We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

12. What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

13. Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

14. How do I return an item?

Please contact us at info@glowy-squishy.com

15. What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

16. When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. 

17. How can I contact Glowy Squishy? 

You can email us at info@glowy-squishy.com where our customer service team will be happy to help you with whatever you need!